What our Customers say...

Water Damage Testimonials


  I cannot emphasize how exceptional working with this SERVPRO team has been. Alex came out quickly to assess our interior insulation/wall damage after a pipe leak and I was immediately put at ease on the best action plan. I had first called another local company to provide an assessment and quote and they had left me panicked about insurance claims, timeframes, and astronomical cost.
Do yourself a favor and trust the team at SERVPRO to provide you with honest opinions and quality work. Alex, Keith, and their crew immediately took action, were always on time, respectful of keeping the workspace as clean as possible, and communicated throughout the process. Highly recommend!

I contacted SERVPRO of West Mecklenburg regarding water damage in my home emanating from a roof leak. Excellent service and professionalism. Highly recommended.


Craig and his team at SERVPRO went ABOVE and BEYOND to provide outstanding service and customer care. During a very stressful basement flood, his team came in with laser precision, accuracy and attention to detail to remove all damaged property, salvage remaining items, and even provided temporary storage until our renovation was complete. Craig is kind, caring, and truly has his customers best interest in mind. He was a thought leader, a problem solver, and an advocate for us as we filed the claim with our insurance. I cannot recommend Craig and his team enough - wish all businesses had this level of leadership and service!

I have used SERVPRO on 2 occasions and highly recommend. SERVPRO was extremely responsive, very thorough, and professional when I had a pipe break causing major water damage through my ceiling. They also helped me identify a smaller leak from a shower.

Excellent Service .. very professional unfortunately my house flooded 4 years previous. The difference from the company I used then also SERVPRO and Craig and staff were night and day. This company is the best hands down.

Excellent service. I have used them on 2 rental properties and they are prompt, knowledgeable and very responsive. I can call or text and they are on it.

We had a great experience with the team at SERVPRO.  They treated our home as if it was their own. Very respectful. 

We had a great experience with SERVPRO.  They were very professional and prompt.  They went above and beyond!

SERVPRO of West Mecklenburg County is a great company to handle any size water loss. We highly recommend using them. 

SERVPRO is a great company. Wouldn't use anyone else.