Recent Why SERVPRO Posts

Why Did You Find Mold in Your Home?

8/12/2021 (Permalink)

Hand pointing to mold growth on ceiling If you have a moisture problem in your home you should contact a mold cleanup specialist.

What Caused You To Discover Mold In Your Home?

Think about the following scenario: You’re in your basement looking through boxes of old clothes when you see black or green material on the wall or floor. At close inspection, you think you’ve got a big problem: mold. No one wants to think about dealing with this issue, but it’s a common battle people face in Charlotte, NC, and elsewhere.

There are several steps you can take if you notice black mold or another form of this cringe-worthy annoyance:

  • Document where the problem is and how prevalent it is
  • Call a remediation specialist
  • Make sure you don’t have leaky or broken pipes at home

You should also keep an eye out for the conditions that encourage mold growth.

Water Issues

Mold thrives in damp, warm environments. If you have a moisture problem at home, chances are good that you’ll find mold. It can spread quickly, too, if you don’t take care of it in a timely, effective manner. If you ever find leaky pipes or plumbing troubles, you need to call a specialist right away. Over time, small leaks or drips can lead to mold. Before you know it, you’ve got it all over your walls and floors.

Poor Ventilation

It’s virtually impossible to completely eliminate all moisture or humidity from your home. Consider your bathroom in your Charlotte, NC, home, for example. It’s common to find black mold in the shower because you’re frequently running water. Make sure you turn on a fan when you shower. You can even consider opening a window when you’re done.

Laundry Piles

You might want to think twice about letting those used towels sit in a pile on the laundry room floor. This could be a big culprit for mold growth. Make sure you wash damp towels and other clothes quickly after use so you can avoid this nasty problem.

No one wants to deal with black mold or any other variety. However, if your home does develop a fungus issue, there are specialists who can help with mold cleanup.

How To Control Mold Growth in Your Home

6/16/2021 (Permalink)

Frame of a door covered with a plastic barrier for mold containment, dehumidifier and air mover Mold containment in Brookhill, NC.

Discovering mold in your Brookhill, NC home isn't a pleasant experience, but the good news is that there are ways to address this problem. Here are several steps you can take to control mold growth in your home and fix any resulting water damage.

Prevent Mold Growth

One of the most effective steps in mold prevention is to control leaks and keep humidity levels low. Mold needs the following to grow:

  • moisture
  • oxygen
  • food
  • warmth

Because mold thrives in a moist environment, water-soaked items or even damp air can promote rapid growth. Try turning on the bathroom fan while showering, or open the window immediately afterward, as this can allow the excess evaporation to escape. You should also make sure that humidity levels in your Brookhill, NC home are no higher than 50%, which you can achieve by using an air conditioner or dehumidifier.

Repair Damage
If your home has sustained mold damage, it's best to contact mold remediation specialists that can fix water damage and restore your living space. However, it's best to remove any standing water or damp items beforehand. Using wet vacuums, fans and dehumidifiers can be an effective method to remove moisture and promote air circulation. You should also discard of any items that can't be cleaned, such as moldy carpets and mattresses.

Clean Existing Mold
Although a large mold problem may require professional assistance, you can easily clean smaller areas of mold from your home. To sanitize hard surfaces, use a scrub brush and either white vinegar, borax or detergent. However, if mold has spread to porous surfaces, such as ceiling tiles, it's best to throw them away. Because mold grows in the crevices of porous materials, it can be extremely difficult to fully eliminate.
There are plenty of steps you can take to control a mold problem in your home. While repairing water damage may require the help of a professional, you can clean existing mold and prevent further growth by controlling humidity levels.

Ensuring Smoother Damage Claims for All Parties

2/24/2021 (Permalink)

black water on floor, water damage Water damage in Wilmore, NC.

Ensuring Smoother Damage Claims for All Parties

When a commercial property in Wilmore, NC, is faced with mold, water or fire damage, getting back to normal doesn’t have to be a confusing and complicated process. Although a large loss may require time for a certified mediation and restoration company to complete, choosing the right one makes the claim process smoother for the property owner and insurance adjuster.

Trusted Claims Services
When choosing SERVPRO, all parties get peace of mind that they are working with an established, certified company that has the expertise to complete the restoration and established procedures to ensure the insurance claim avoids unexpected bumps in the road.

Itemized Inventory: An itemized list of all losses is provided in a detailed report that includes photos.
Claims Information Center: This is an online, one-stop-shop for all aspects of the project. It includes a job file with vital, up-to-date information such as estimate details, related paperwork, pending and completed jobs, cost data and performance comparison.
Trained Professionals: While the details are important for the client and insurance adjuster, so is that knowing trained, certified professionals are completing the work. All franchise technicians adhere to IICRC standards and complete ongoing training.

A Support Network
While the work is being completed, the technicians are backed by an extensive support network. The Customer Care Center works to promptly handle claims, implement best practices and maintains a strong relationship with national accounts. From filing documentation to providing any necessary documentation, it is dedicated to making the entire process go as smooth as possible. That network also includes reliance on 1,700 franchises across the United States and Canada. No matter where a large loss happens, 24/7 help is available to respond to an emergency.
When damage happens, the client is focused on getting back to business and the insurance adjuster is focused on the numbers and ensuring the claim is done right. Getting help from the right restoration professional makes it easier to achieve both and get the situation back to “Like it never even happened.”

4 Ways To Protect Your Commercial Property from Hidden Water Damage and Mold Growth

12/17/2020 (Permalink)

Measuring moisture in concrete floor. SERVPRO technicians carefully monitor the drying progress using moisture meters until the materials return to acceptable drying goals

4 Ways To Protect Your Commercial Property from Hidden Water Damage and Mold Growth

Water: It's the most powerful force on earth and the foundation of every living thing. That force can wreak havoc in myriad ways, including mold growth, although not all water damage is immediately obvious. If you are a business owner or have a commercial property in Charlotte, NC, there are four ways you can protect yourself, your employees, and your building from hidden water and mold damage.

1. Immediately Address Unwanted Water
This goes without saying, but if your space floods, make sure to dry everything out thoroughly and properly ventilate the space with fans and open windows. Consult with a water and mold remediation specialist that can help you identify potential issues and problem areas.

2. Inspect Your Property for Signs of Moisture
Check for condensation on your walls, pipes and windows; notice whether any areas smell damp or musty. These are all potential signs of water damage. Make sure there are no leaks in your roof or the flashing surrounding your A/C units, and rule out water seepage around the foundation. The EPA recommends checking corner rooms with walls that get exterior exposure. Depending on your climate, insulating either the inside or outside walls will help.

3. Purchase a Moisture Meter
Keeping an eye out for unhealthy amounts of moisture can go a long way in preventing mold growth. A dehumidifier, properly sized for your space, can help keep those levels in check.

4. Have Your Property Assessed Professionally
Water and mold remediation specialists are experts at spotting the signs of hidden mold, knowing how to address it and fixing it safely. If you have any doubts or concerns that unhealthy levels of mold might be present, call in the professionals to address your mold prevention concerns.
Taking precautionary measures to prevent mold from known or hidden water damage will pay off in the long run by getting you back to business as usual as quickly as possible after unwanted water. It will also give you peace of mind, which is priceless in and of itself.

Methods for Cleaning Mold From a Valuable Painting

11/30/2020 (Permalink)

Expert restoring artwork Painting restoration

Mold Cleaning Methods

When it comes to most things, beauty is in the eye of the beholder. While it's certainly possible that you have an expensive painting in your home in Charlotte, NC, more than likely you have a painting or two that is valuable to you and your family members. Either way, if that painting becomes tainted with mold you will want to see if it can be saved. The good news is that professional mold cleaning can restore many paintings to good condition. The process is similar to what has been achieved with some of the most famous paintings in the world.

The Steps for Art Recovery
Once you discover a painting has mold damage, you should move the piece of art to a room with low humidity. Careful handling of the painting will also help since it is likely to be even more fragile than normal. At this point, you will want to work with a professional mold remediation team. A team of technicians will take some or all of the following steps:

  • Pretest the item to determine if it can be restored
  • Consider the best available cleaning methods
  • Engage in sophisticated mold cleaning
  • Protect the integrity of the painting or document

These steps are employed in cleaning many types of sensitive materials harmed from mold. In some cases, the item will be taken to a special place to use more advanced methods of mold remediation.

The Methods for Household Cleaning
Advanced mold cleaning involves a number of specialized methods. It always begins with a complete inspection and assessment of the home, followed by the implementation of the best plan available. This usually involves dealing with any water problems that contributed to the spread of mold. Once the mold is contained it is then killed and removed from the home with the help of vacuums. Disinfecting and sanitizing and restoring any damaged structures are employed in the final stages of a successful mold cleanup.

3 Reasons Why You Need an Environmental Hygienist To Deal With Mold in Your Home

10/8/2020 (Permalink)

Mold remediation specialist inspects walls Mold remediation specialist in Berryhill, NC

3 Reasons Why You Need an Environmental Hygienist

At some point in your time as a homeowner in Berryhill, NC, you may discover mold damage. This is a serious issue that can cause considerable harm to the house’s drywall, wood structures, and carpet. Mold can also spread quickly, making it difficult to determine the extent of the infestation. To further complicate matters, sometimes the source of moisture that is encouraging the growth is unknown. Because of these challenges, it is important to quickly find a trained environmental hygienist to check your home when you suspect you may need mold cleaning or remediation.
There are three crucial reasons why a trained environmental hygienist is the best person for this job:

1. Experience and Training
Environmental hygienists typically come from the construction and engineering industries. They have advanced training in the field that allows them to offer you the right solutions the first time.

2. Fast Response Time
Fungus thrives in moist spaces and therefore, mold damage is often a byproduct of a leaking pipe, condensation, or flooding. Once mold gains a foothold it can spread rapidly within your home. An environmental hygienist is able to quickly determine the sources of moisture and the extent of the damage. Starting the mold cleaning process as soon as possible protects the structure of your home.

3. Proper Equipment
Cleaning up mold can be complicated. It requires the right equipment to ensure the safety of your belongings and the people in your home. Environmental hygienists are often part of a mold remediation team. They can arrive prepared with the right equipment to quickly locate leaks and mold and save your home from further damage.
When you need to determine the extent of mold damage to your home, look for an environmental hygienist who is a part of a professional mold cleaning team in Berryhill, NC. The right choice will safeguard your investment and help give you peace of mind.

5 Easy Ways to Keep Your Restaurant Mold Free

9/3/2020 (Permalink)

Humidity control icons Take active measures to reduce the humidity levels in the building

Ways To Keep Your Restaurant Mold Free

The foodservice industry is a fast-paced, high-pressure environment that can cause a lot of stress for those involved. Restaurant owners already have a lot on their plate to worry about and you certainly don't need to add unwanted mold growth to your list of stressors for the week. The best way to avoid this issue is by taking preventative measures. Follow these steps to help keep your restaurant in Wilmore, NC, mold-free. 

1. Actively monitor humidity levels: A busy kitchen generates a lot of heat; stoves, ovens, fryers, and dishwashers all running simultaneously creates a high humidity environment. Take active measures to reduce the humidity levels in the building to help prevent mold growth. 

2. Check damp areas regularly: Perpetually wet areas, such as the dishwashing station, are at particularly high risk. Mold thrives in dark, damp places and overlooking even a small puddle could be your downfall. It's also important to thoroughly clean and repair places with water damage before they become moldy.

3. Don't neglect the hidden spaces: Just because you can't see it, doesn't mean that mold isn't there. Perform routine mold inspections for all the tiny nooks and crannies in the restaurant. Make sure to check ceiling tiles, air conditioning ducts, and other hidden places.

4. Keep the refrigerator clean: Remembering to clean less than fresh food out of the walk-in fridge is an easy task to overlook. Older food items can become buried underneath new, fresher orders. These rotting ingredients turn into an ideal breeding ground for mold spores, eventually contaminating the fresh food as well.

5. Enlist professional help: You can never be too careful when running a restaurant. It's worth it to invest in hiring professionals to perform periodic mold inspections. You do not want to become known as the business that poisoned the whole town.
Restaurant owners have a lot to worry about already without having to concern themselves with unwanted mold growth. Keeping up with these tasks can certainly help prevent mold contamination, but they can't guarantee 100% safety. It's important to contact mold remediation experts if you do uncover a mold issue in your restaurant.

Dealing With Mold in Your Home

8/13/2020 (Permalink)

Black mold on a wall Mold damage in Collingwood, NC

Mold is a common problem for homeowners in Collingwood, NC, to face. If you notice mold in your home, it is extremely important that you contact certified mold experts immediately to deal with it.

What Mold Looks Like

Mold is not always obvious, so it is important that you know what to look out for. According to certified mold remediation experts, the appearance of mold is distinguishable by:

  • Its location in the home
  • Its color (often shades of black or green, but even sometimes red or blue)
  • Its texture (typically slimy or furry)

Where Mold Grows
Mold loves humid, wet areas of the home. These areas include basements, attics, crawlspaces, kitchens and bathrooms. Basically, any area of your home that is prone to excess moisture and leaks is vulnerable to mold.
Keep these areas as clean and dry as possible, especially during the summer months when humidity is the highest. Mold also thrives when there are sources of food present, so be sure to store all of your perishables in airtight containers, disposing of anything that has spoiled. If you found something that you suspect is mold growing on the house structure itself, get in touch with professionals with mold certification right away instead of trying to clean the area yourself.

What Preventative Measures To Take
There are a number of precautions recommended by certified mold experts you can take to protect your house.
Since mold thrives in moisture, it is important to fix any leaks in your pipes as soon as you notice them. Fresh air can also be helpful, so when the weather allows, try opening doors and windows to improve ventilation. Additionally, routine use of cleaning solutions and fungicide is effective at keeping mold at bay, so make sure a good disinfectant spray is included in your arsenal of home maintenance supplies.
If you think your house may have issues with mold, get in touch with certified mold experts so that you can conduct a proper inspection and identify the cause of the problem.

Develop a Robust Contingency Plan for Your Business

6/11/2020 (Permalink)

Contingency Plan Communicate the Contingency Plan

When disaster strikes your commercial building in West Charlotte, NC, the number of issues you must deal with can seem overwhelming. If you have developed a comprehensive contingency plan, it makes the transition much easier for all involved. Your insurance adjuster should be able to identify how the damages impact your bottom line so that you can get back on your feet as quickly as possible. Let's take a look at the key components of a successful contingency plan.

Identify and Prioritize Your Potential Threats

Establish a team to identify all potential risks. This can include such things as the following:

  • Natural disasters, such as floods, fires, and earthquakes
  • Events caused by humans, including accidental and intentional destruction
  • Technological and energy issues, such as infrastructure and electrical failures and cybersecurity

Rate each potential threat on severity and probability of occurrence. Work with your insurance adjuster to determine the approximate financial impact each threat carries as well.

Formulate a Plan for Responding to Threats
Provide enough detail to each threat response so that the plan can be followed smoothly during a crisis. Include proactive measures for resuming operations after the event.

Communicate the Contingency Plan
It is critical to not only train all employees on the contingency plan but also test the response. Schedule drills for responding to emergencies, similar to fire drills. Identify weak areas and revise the plan as needed.

Select an Emergency Restoration Service
Once you've developed your contingency plan, you must select a competent emergency restoration service before disaster strikes. SERVPRO is a top service because of the knowledge and professionalism of the specialists. Restoring property is much preferred to replacing it, and experienced pros have the experience to keep costs down.
When you file an insurance claim, you want confidence that your insurance adjuster has your best interests at heart. Choosing the right restoration service to work along with your adjuster helps you get your business running quickly again.

The Standards That Guide Mold Cleanup

5/13/2020 (Permalink)

Plastic covers, mold containment concept Mold containment through the use of physical barriers and negative air pressure

Whenever mold is found in your building, and you call in a professional mold remediation franchise, the company is guided by science and experience. The mold standards in place for cleanup and restoration have been established by a rigorous process that involves such organizations as the EPA and OSHA, as well as the Institute of Inspection Cleaning and Restoration Certification. In most cases, these standards serve as guidelines and recommendations, though in some situations they have been adopted in codified regulations. The purpose of the standards is to identify what works best in cleaning and restoration for effective and safe treatment of black mold and other fungus problems.

Mold Remediation

A company that works on mold removal in Pineville, NC, should adhere to the highest mold standards for cleanup. These standards can change as new information and new cleaning techniques are discovered. The mold clean process follows these proven steps for the best results:

  • A fast response to the problem
  • An inspection and assessment
  • Mold containment through the use of physical barriers and negative air pressure
  • Air filtration through the utilization of air scrubbers and HEPA vacuums
  • Mold removal and treatment of mold-infested items
  • Content cleaning

Mold restoration is complete when all areas affected by mold have been treated. There might still be low-levels of mold spores present, but the ability of the spores to spread has been curtailed.

Mold Facts
The mold standards for cleanup and restoration have been developed through a thorough understanding of the organism. Mold thrives on moisture and can quickly spread under the right conditions. Once excess moisture is present, mold can begin to proliferate and expand in as little as 48-72 hours. Taking care of the water problem is one key to mold removal. Though the organism is tiny, it can produce a musty odor and degrade indoor air quality. An informed approach can quickly eradicate a mold problem in your place of business.

How To Take Care of Black Mold in Your Home

3/27/2020 (Permalink)

Black mold on wall on the top it says MOLD Stachybotrys chartarum also known as black mold

The discovery of mold in your home in Collingwood, NC, always causes for concern. If left unchecked, this fungus can spread to many areas of the home, cause damage to walls and belongings. Black mold is a particular type sometimes known as toxic mold. It's scientific name is Stachybotrys chartarum. It often has a slimy, dark appearance. Like all types of mold, it thrives on the presence of moisture. It should be removed from a home as soon as possible. A local mold remediation team that adheres to professional standards of cleaning is an effective way to control mold.

Mold Inspection and Assessment

With black mold, it is a good idea to understand if you have mold, what type of mold is present and how extensive the mold growth is in your home. A home inspection with professional mold testing is a good way to accomplish this. Once the inspection is completed, you should have a better understanding of the following matters:

  • How long the mold cleanup will take
  • How the cleanup process will proceed
  • How expensive the process will be
  • How likely it is that insurance will cover some of the costs

Mold thrives on moisture and high humidity, so part of the efforts to contain mold will concern the elimination of too much water. Common sources of moisture include a recent flood, a plumbing problem, a roof leak or standing water.

Mold Remediation

Whether your home is infested with black mold or some other type, the goal of the cleanup process is to remove as much of the fungus as possible and to take care of any moisture issues. A thorough job will usually be effective in preventing the recurrence of the problem. The home should be returned to a pre-mold condition and look and smell "Like it never even happened."

Fire Damage Restoration Tips

3/24/2020 (Permalink)

Kitchen burned Kitchen fire in Charlotte, NC

Fire Damage Restoration Tips

Fire damage and loss can be devastating on a personal level. However, it also has the power to impact entire neighborhoods and people beyond those immediately affected. Whether fire loss involves a single-family home or commercial fire damage where hundreds of people are affected, the restoration process will determine how well and quickly recovery can occur both structurally and emotionally.

The restoration company selected will coordinate with the many subcontractors responsible for fire cleanup including remediation of soot damage, smoke damage and ensuring that air quality is pristine before individuals reenter the structure. Despite best efforts, any fire and the restoration process can be stressful. The goal is to minimize the impact on the individuals involved and come up with a viable plan that will achieve the desired results in a timely manner.

A Fire in A Home

A fire in home is similar to a fire in business discounting the scope of the fire damage. Fire loss will include soot damage, water damage, smoke damage and partial or complete destruction of property that will have to be remediated and/or replaced through fire cleanup. Air quality will be a primary concern, however, since a side effect of fire damage can result in debilitating and long-term physical disabilities if residue is inhaled.

A Fire in Business

Commercial fire damage is similar to a fire in homes in that the contents of the structure will also be negatively impacted by fire damage, soot damage, smoke damage, water damage, and poor air quality. With commercial fire damage, fire cleanup will be more extensive and could take significantly longer than remediating a fire in homes. Fire loss as a result of a fire in business can also be extremely costly not only in equipment but in lost files and information that are critical to running the business.

Whether the result of a fire in business or a fire in homes, fire cleanup and remediation is extensive and will involve the assistance of many subcontractors. The restoration agent assigned to your case will deal with the aftermath of fire damage and fire loss by coordinating the fire cleanup efforts with the subcontractors needed to ensure the structure is returned to the same condition it was in prior to the fire.

The restoration team will eliminate all signs of fire damage, soot damage, smoke damage, and water damage. Equipment and furnishings destroyed as part of the fire loss will be replaced and air quality will be restored. The goal of the restoration specialists is to have residents of homes and employees of commercial businesses return to their structures with a positive outlook on the future.

Commercial fire damage, as well as fire damage to homes, are devastating not only in the loss of property but on an emotional level as well. Soot damage, smoke damage, water damage, and the residual poor air quality makes the efficiency of the restoration process all the more important. Whether a fire in business with the resultant commercial fire damage or fire in homes with the emotional toll taken on families, a good restoration company can minimize the effects of fire loss on those involved.

How the Pros Respond to Large-Scale Disasters

1/24/2020 (Permalink)

Picture of SERVPRO crew ready to asses flood damage from a storm Storm team ready in Charlotte, NC

You dread the thought of a natural disaster or some other incident damaging your office building. Unfortunately, despite your best efforts, emergencies can occur and threaten your safety and the wellness of your business. Even in the wake of a catastrophic loss, you can take comfort knowing that a professional cleanup and restoration team is just a call away.

What the Pros Can Offer

If something such as flooding, severe thunderstorms or fires threaten your workplace, you need an experienced disaster relief team to help you rebuild. This is not a task you could do on your own. Professional crews give you the following benefits:

  • Timely, fast response
  • Industry-standard tools and techniques
  • Efficient cleanup and restoration methods

All Hands on Deck

Living and working in Charlotte, NC, you know that storm damage can be common. The effects can be significant, especially when multiple businesses are affected. Some cleanup companies may feel overwhelmed at the prospect of responding to the damage. The best companies, however, mobilizer their crews and send multiple teams to the area. Under the direction of the home office, individual franchises will combine their strengths, bringing skill, dedication, and equipment to the disaster location.

The Process

The cleanup crew will follow the same guidelines in a catastrophic loss as it would for a smaller task. The technicians start by evaluating the damage and inspecting the cleanup area. Next, the team will share the restoration plan with you and will coordinate with the property insurance agents so you can file a claim. The next step is cleaning up the damage, whether this is removing water or soot from a fire. The technicians will then sanitize the affected area, followed by rebuilding and restoring materials such as walls, flooring, ceilings, and roofs.
For a catastrophic loss, you can call upon skilled professionals to get your business back on track. You can have peace of mind no matter how bad the damage is.

Your Brief Guide To Making a Flood Damage Claim

1/10/2020 (Permalink)

Home flooded Flooded home in Pineville,NC

Flood Damage Claim

If your Pineville,NC, home was involved in a flood, you need to act fast to prevent secondary damage and additional loss. In addition to contacting your local flood damage restoration team, you also need to make a flood claim. Filing a storm damage insurance claim entails the following:

  • Notify your insurer regarding the damage.
  • Document the damage.
  • Complete a Proof of Loss to back your claim.
  • If necessary, ask your restoration team for detailed documentation to further back your claim.

You can begin the cleanup process as soon as possible, and you should. The worst thing you can do for your home is to put off the salvation process, as doing so may result in secondary damage, rot and deterioration of building materials.

Notify Your Insurer

First and foremost, you need to contact your insurance agency to file your flood claim. Before you call, make sure you have your policy number, the name of your insurance company, and your contact information at the ready. An adjuster should contact you within a few days. The long wait time is precisely why you should begin restoration efforts immediately, and before waiting to hear back from your adjuster.

Document the Damage

Remove all undamaged property from the flooded area immediately, if it is safe to do so. Next, take inventory of damaged property, which should include possessions and structural damage. Take photographs if possible and make a list of all items that are lost or destroyed. Make note of the value of the property and, if you have them, include receipts with your claim. This step will help you prepare your repair estimate.

Complete a Proof of Loss

Your adjuster should help you complete a Proof of Loss. This document is a sworn statement of the amount you claim to have lost and should be filed along with any supporting documents. In addition to documentation, your Proof of Loss should contain details set forth in your flood policy.

Filing a flood claim is a fairly straightforward process. However, if you need help with it, a flood damage restoration team can help.

3 Types of Damage Your Building May Have After a Fire

12/23/2019 (Permalink)

The front of a restaurant damaged by fire Commercial fire damage in Pine Harbor, NC

3 Types of Damage Your Building May Have After a Fire

If you experience a fire in your building in Pine Harbor, NC, then you could have a significant amount of damage to deal with. While you are likely familiar with the devastating effects a fire can have on your business, you may not consider the different types of damage, including unexpected water damage, that you could be left with.

1. Damage From Flames

The most obvious type of fire damage you will have is from the flames themselves. This is considered primary damage while the other types are secondary. This will often affect your building in the most significant way, as it can ruin both the structure of the building as well as the belongings inside. In severe cases, you may have missing areas of walls, floors, and roofs.

2. Damage From Smoke

While not necessarily as devastating as fire damage, smoke damage comes with its own fair share of trouble. Smoke and soot can travel through the air and will sometimes affect a much larger area than that of the flames. It carries acidic components that, if not cleaned quickly, can cause corrosion. It can easily enter electronic devices, so these should not be used until they have been examined by a professional. Smoke can also create lingering odors that may need to be removed with air cleaners and filters.

3. Damage From Water

You probably don’t associate this kind of damage with fire, but if the flames were severe enough to require the use of a fire hose, then there will be a significant amount of water in your building afterward. This can contribute to mold growth and damaged materials if it is not removed right away.
If your building has been affected by fire damage, you should contact a cleanup and restoration service to have it taken care of as soon as possible. They will perform mitigation to prevent further damage before beginning work on repairs. They can also salvage some belongings that have been damaged by smoke and water.

How To Get Rid of Mold Smells

11/27/2019 (Permalink)

Mold Smells

Do you have mold in your home? There aren't always visible signs to warn you of this unpleasant intruder if the problem is hidden in a crawlspace, behind the walls, or in an unused corner of the basement. However, effective mold remediation should be handled quickly. Mold releases mycotoxins that cause distinct odors, so when you notice any of the following smells, contact a professional:

Earthy, damp, and decaying smell
Wet dog,
Soggy clothing, dirty socks, musty laundry
Old books and papers, aged boxes of documents

Although these smells are very different, they could all point to a mold problem.

Identify the Source of Trouble

When mold remediation professionals arrive at your home to get rid of the nasty mycotoxin-created, musty odor, they'll look for the cause of the problem first. This means identifying how moisture is getting into your home, such as through clogged rain gutters or broken seals on vents.

Complete Repairs

After finding it, the next step is cleaning up the leak causing that musty odor. Any broken seals, leaky pipes, open windows, or cracks in your foundation must be addressed for success with the rest of the mold remediation steps.

Dry Out the Area

Next, the professionals may bring in dehumidifiers and heavy-duty fans to increase ventilation and to thoroughly dry out the affected areas. It's important that professionals complete this step because of the precautions they take to prevent mold from spreading throughout your home.

Kill Mold and Lingering Spores

After completely drying out the affected areas of your home, professionals will use specialized chemicals to kill mold. Depending on the type of mold in the home and the extent of mold damage, other cleansers or additional machinery, such as a HEPA air filtration device, may be brought in to complete mold cleanup and remove any lingering smells.

Mold often sets up home in out-of-the-way corners, making it challenging to see. If you recognize any of the scents given off by a mycotoxin, act right away to protect your Charlotte, NC , home and family.

Benefits Of Hiring A Professional Water Damage Restoration Team

4/9/2019 (Permalink)

SERVPRO of West Mecklenburg County has professionals with experience and equipment to restore your business or home with Water Damage.

After a water or flood damage occurs in your home or office, water cleanup needs to be implemented. This tedious task entails cleaning or getting rid of any excess water in home or water in business to avoid further damage and then taking appropriate steps to restore your home or office to good condition.

Once water in home or water in business has been extracted, the next step is to make necessary repairs. In addition, you need to be sure that getting rid of water in business or water in home is implemented as quickly as possible in order to prevent the growth of mold and mildew, which often occurs shortly after flood or water damage.

A professional assessment of the situation and the extent of damage is always recommended. No matter the cause of the flood or water damage, or the extent of the damage to your property due to water in home or water in business, to prevent future problems, restoration should be handled by a qualified water restoration professional.

Some of the benefits of hiring a professional for water damage include:

Provide Safe And Effective Service

A water or flood damage restoration professional or company is an excellent resource for property owners who want to ensure that mitigation is done safely and effectively, while preventing further damage to their property.

Some property owners may think that they can handle this situation on their own using vacuums, fans, or towels, but sometimes even floors or carpets that look dry still have moisture underneath, which can lead to further damage and other issues.

Provide Quick Response

When water damage strikes, time is off the essence. When you are dealing with a difficult situation, such as floods or plumbing leaks, it is important to act fast.

Highly-trained professionals are usually available 24/7 and when you call them, the expert water damage restoration team will respond right away. Certified professionals will arrive with powerful equipment, which enables them to handle the job.

Water or flood damage professionals restore your property quickly. In addition, hiring a mitigation company means they employ several professionals at once to provide efficient and quick water cleanup and mitigation service. They can handle the various aspects of the water cleanup, repair and mitigation simultaneously and get the situation under control quickly.

Discourage Mildew And Mold Growth

Mold and mildew can cause many health problems. Standing water and wet materials are a breeding ground for mold, mildew, bacteria and other harmful microorganisms. They can cause serious issues, and continue to cause damages or problems long after the flood water cleanup is done.

Flood damage professionals have the expertise to prevent mildew and mold. They extract and clean up excess water to prevent mildew and mold from growing in your property. If mold or mildew is already in your property, professionals can also get rid of it by using effective cleaners and disinfectants.

Use Powerful Equipment

Proper water extraction and structural drying are necessary to prevent cracking and warped wood, crumbling drywall, and mold formation. Flood damage professionals have the training and expertise to perform damage mitigation. These experts use powerful extraction equipment to pump out the water and then use their professional-strength drying equipment to implement the drying process. They can extract hundreds of gallons of water quickly, efficiently, and effectively, and they are experienced in doing so. Their state-of-the-art equipment and their expert restoration techniques enable them to perform extraction, drying and mitigation according to industry standards.


Sewage back ups are certainly a health hazard, so there’s a lot to take care when flood occurs in your property. Whether from a busted washing machine, broken pipe, or natural flooding you need professional help in order to produce amazing results.

SERVPRO of West Mecklenburg County has trained professionals ready to respond anytime for your restoration emergency. We have technicians who can respond anytime 24 hours a day, 7 days a week. We are a phone call away!

3 Reasons To Choose a Restoration Company with a 24 Hour Availability

3/24/2019 (Permalink)

Call SERVPRO of West Mecklenburg County

Choosing a Restoration Company

The restoration process can be complex after a commercial property in Charlotte, NC, is damaged by a flood, fire or storm. There are many ways a restoration company with 24-hour availability can improve the process of restoration for insurance agents, adjusters and business owners.

1. Receive Answers Quickly

During the restoration of a commercial property, decisions often need to be made quickly. If a restoration company is not able to respond to questions in a timely manner, business owners may feel inclined to attempt to handle a problem themselves, which can be a costly mistake. However, a restoration business that offers a fast response to business owners, adjusters and insurance agents can provide everyone with up-to-date information when answering any questions, and employees of the company can use their experience and knowledge to assist in decision-making.

2. Expedite the Claims Process

When businesses have been damaged, it’s often important to begin the claims process as soon as possible. Starting the claims process quickly will allow the restoration process to start in a timely manner, which can ultimately save business owners time and money. Overall, working with a restoration company with 24-hour availability can dramatically improve the speed at which the claims process occurs.

3. Peace of Mind

The process of restoring a commercial property is often stressful. It’s common for business owners to feel overwhelmed by everything restoration entails. If a major issue arises and insurance agents or business owners are not able to get in touch with the restoration company, an already stressful situation can become more difficult. Knowing that you can contact a restoration company that is always open can offer immense peace of mind.

The right restoration company can make the process of restoring a business much simpler. Employing a restoration business that has 24-hour availability can allow insurance agents, adjusters and business owners to receive a quick response to any questions, can quicken the claims process and can offer peace of mind for everyone involved.

The Importance of a Claims Inventory Service

2/20/2019 (Permalink)

SERVPRO uses the latest technology and helps insurance agents and their clients with a claims inventory service

The Importance Of A Claims Inventory Service

Making an insurance claim is an important step for homeowners to take after their home in Wilmore, NC is affected by flooding, fires or storms. However, the claims process can be overwhelming. Working with a restoration company that has a claims inventory service can improve the process in a variety of ways.

1. Organizes Documentation

Insurance companies often require a myriad of information, including photographs, receipts and forms after a disaster occurs. Keeping track of various documents can be difficult for homeowners whose households are damaged. However, working with SERVPRO, a restoration company that uses a claims inventory service, ensures that adjusters and homeowners can clearly see what has been documented.

2. Access to Information

Sometimes, an insurance agent or a homeowner needs access to information quickly. However, it can be easy to misplace important documents that are related to the insurance claim. A restoration and cleanup company that has a claim inventory service will allow everyone involved to view relevant information as needed. Homeowners and agents can use the information found on the claims inventory service to make the best decisions throughout the restoration.

3. Quicken the Claims Process

If making a claim takes a long period of time, it’s possible that more damage may occur to a home. In addition to adding to the stress of adjusters and homeowners, a long claims process can ultimately increase the cost of the claim and can prolong the restoration procedure. A claims inventory service that keeps all documents organized and accessible increases the chances of a quick claims progression and can make the restoration run more smoothly.

Making and managing an insurance claim doesn’t have to be complicated. SERVPRO uses the latest technology and helps insurance agents and their clients with a claims inventory service that keeps documents organized, is easily accessible and can ultimately quicken the process of making a claim.

Is There Mold in My Air Ducts? 3 Tips for Figuring It Out

1/10/2019 (Permalink)

Mold on air duct in Charlotte, NC

Mold is everywhere in our environment, growing wherever it can find a source of moisture. In your Charlotte,NC, business, that source can come from your heating and cooling system, which produces lots of condensation. Mold in your HVAC system can quickly spread through the air in your business, creating a huge problem. Here are some tips to know when mold is living in your airways and HVAC cleaning is needed.

Mold Tends to Attack a Handful of Areas in Your HVAC System:

  • AC evaporator coils
  • Drip pans
  • Air ducts

These areas aren’t obvious to the eye, so you need a plan for knowing when mold has gotten in.

Check It Out

Your HVAC system may not be on display from day to day, but that doesn’t mean you can’t do a little detective work. Take time to examine visible ductwork, registers and areas around your AC for signs of mold. If you see anything, schedule professional HVAC cleaning immediately.

Trust Your Nose

One good thing about mold is its mycotoxins produce a distinct smell. Moldy environments tend to have a strong mildew smell reminiscent of an old, wet basement. If you smell that, especially when first turning on your air or heat for the season, try turning your system off, waiting, and restarting it. If the smell continues, mold is likely in your ductwork.

Suspect Your Sniffles

Mold has repeatedly been linked to allergies in some sensitive people. If you experience sniffles, watery eyes or any other typical allergy symptoms only when you come into your building, it might be time to schedule HVAC cleaning to remove mold.

Mold can be tricky to find, but its effects can be devastating. Do a visible check, sniff test and note your allergies if you think you have mold. Better yet, a mold specialist can begin a regular regimen of cleaning vents and other preventative care.

Protect Your Investment by Cleaning Electronics After a Fire

11/23/2018 (Permalink)

A commercial fire restoration company in Berryhill,NC can salvage your electronics

Cleaning Electronics After a Fire

An electrical fire can be a devastating and costly event. If your business in Berryhill,NC, has been damaged by a fire, you may be wondering if your expensive electronics can be salvaged. The good news is that yes, a commercial fire restoration service can possibly clean and restore your valuable equipment after it’s been exposed to fire, water or smoke damage. In the meantime, here are a few important things you can do while you wait for the professionals.

1. Unplug your electronics.

Did you know that electronics can continue to draw power even when they are turned off or in idle mode? Unplugging your equipment can prevent further damage from any water left behind by firefighters and can prevent another electrical fire from occurring.

2. Do not attempt to turn on or use electronics.

It may be tempting to check your equipment to see if it still works; however, doing so has the potential to cause more damage. Internal problems may not be visible from the outside, and you could cause an electrical short or worse. Turning any of your devices on could ruin your chances of successful electronic or computer cleanup.

3. Gather your warranty information.

A warranty could cover any equipment that can’t be saved, so try to locate any paperwork or information you may have. Look over these agreements carefully to ensure that they are still current and in effect.

4. Take action immediately.

The longer that water, smoke and soot residue are left untreated, the more destructive they can be to your electronics. Protect your investment by having your equipment professionally cleaned quickly.

After the dust, smoke and soot settle, many devices can be successfully recovered if they are handled correctly. As your business recovers from the catastrophe of an electrical fire, you can save time and money by having your electronics professionally cleaned.